QPTIMUM GLOBAL

How to make a Claim

OPTIMUM GLOBAL provide smooth and easy ways to make a claim with us. Our team of people help our clients to make it simple.

Claiming for out-patient treatment

If you have a medical emergency and you require immediate medical assistance, please contact our Assitance Provider as soon as possible on their 24 hours, 7 days a week helpline on +44 (0) 1892 772 575.

 

For Out-Patient 

Give Us all supporting medical information (including all relevant documents and bills) within ninety (90) days of the date of service or treatment, otherwise they will not be considered for reimbursement.

one

For claims ask your doctor to fill out some details

Please ask your doctor to complete Section C of the claim form which can be found here.

two

Collect your invoices/receipts

Ask your doctor for a fully itemised invoice along with the receipt, which gives a breakdown of all medical treatment received and any drugs prescribed.

three

Complete the online claims form

Complete the online claim form, along with uploading any supporting documents. Alternatively, you can email the completed claim form, along with a copy of the invoices to contact us page.

one

For claims ask your doctor to fill out some details

Please ask your doctor to complete Section C of the claim form which can be found here.

two

Collect your invoices/receipts

Ask your doctor for a fully itemised invoice along with the receipt, which gives a breakdown of all medical treatment received and any drugs prescribed.

three

Complete the online claims form

Complete the online claim form, along with uploading any supporting documents. Alternatively, you can email the completed claim form, along with a copy of the invoices to contact us page.

four

Send us or attach your invoices/receipts/documents

Email the completed Claim Form, along with a copy of the invoices, to us via contact page.

five

Send us or attach your documents

Email the completed Claim Form, along with a copy of the invoices, to us via contact page.

Claiming for hospital admission

one

Get in touch

Pre Authorisation is required for all In-patient treatment. You must contact us on +44 (0) 1892 772575 when planning In-patient or daycare treatment (This is treatment for which you are admitted to hospital or clinic even if only for a few hours)

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Emergencies

If the treatment is given as an emergency, then you may not be able to contact us beforehand. Do, however ask someone to contact us as soon as possible (ideally within 24 hours of admission)

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Guarantee of Payment

Please make sure that, when you are admitted to hospital, the hospital is given your membership details and proof of identity so that they can contact us straight away in order that a Guarantee of Payment may be placed.

Making a claim

Please click here the download button to download PDF form – you will need page 2 to give to your doctor.

Please submit your claims to claims@optimumglobal.com

SECTION A: PATIENT DETAILS TO BE COMPLETED BY INSURED MEMBER

If the person named above is not the patient, please complete details

SECTION B: SETTLEMENT DETAILS

We settle all eligible claims by bank transfer (EFT), therefore it is important that you confirm your correct bank details every time you make a claim. Should the incorrect bank details be provided we reserve the right to charge an administrative fee to cover any charges incurred due to the error.

Bank Transfer – All fields in the box below are MANDATORY:

If the account holder is not the claimant then you must state their relationship with the claimant and provide evidence of their permission for the funds to be transferred to their account (except in the case of a minor):

PLEASE NOTE:

  • It is important that you complete the bank details section in full. Any missing or unclear information may result in payments being delayed.
  • Bank charges may apply when making bank transfers
  • Payments are not made directly to any clinic, physician or medical provider
  • If IBAN numbers are not used please ensure that the account number is entered and that the Swift Code/BIC is also completed.

SECTION C: PATIENT DETAILS TO BE COMPLETED BY TREATING DOCTOR

Note: If there are multiple doctors, this section is to be completed by the last attending physician.

SECTION D: UPLOAD SECTION

Please upload your documents below, failure to do so will delay your claim

DECLARATION & AUTHORISATION

(This part must be signed by the patient or patient’s parent/legal guardian if the patient is below 18 years of age). I hereby authorise any hospital, physician, person or organisation to disclose all information with respect to any illness, injury, medical history, consultations, prescriptions or treatment, and copies of all hospital or medical records. A photostat copy of this authorisation shall be considered as effective and valid as the original.

Frequently asked questions

Welcome to our claims FAQ section, designed to provide you with quick and easy answers to your questions regarding claims for your International Private Medical Insurance policy with Optimum Global. Our aim is to simplify the claims process and provide you with the information you need to submit a claim quickly and efficiently. If you have any additional questions or require further assistance, please don't hesitate to contact our dedicated claims team, who are available 24/7 to assist you.

The processing time for a claim may vary depending on the provider, but Optimum Global aims to process claims within 7 working days.

You typically need to submit medical bills, receipts, and any other relevant documentation to support your claim.

If you require emergency medical treatment while abroad, you should contact your provider as soon as possible, who will provide you with the necessary assistance.

Yes, you can request a pre-authorization for medical treatment to ensure that it's covered by your IPMI policy.

Inpatient claims are usually paid directly to the hospital or medical facility in 99.9% of cases, which means that you won't need to worry about paying upfront and claiming reimbursement later.

If you require emergency medical treatment, you should contact your IPMI provider as soon as possible, who will provide you with the necessary assistance and advice on the claims process.

It depends on your IPMI policy, but most providers have a network of healthcare providers and facilities that you should use to ensure coverage and timely reimbursement of claims.

Request Quote

It's quick and easy to get an instant quote for Individuals or Families - simply use the quick quote form below.

Age of everyone who needs cover

(If you don't need cover for a partner or child, just leave those fields blank)