At Optimum Global our customers’ satisfaction levels are of paramount importance and we are always pleased to hear about any aspect of your membership that you feel has worked well, or that you may have had problems with.
On the rare occasion that you are not satisfied with our decision in respect of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge –but you must do so within six months of the date of our final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances, for example if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times. Once we are in receipt of your complaint we will deal with it promptly, effectively and in a positive manner.
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