OPTIMUM GLOBAL provide smooth and easy ways to make a claim with us. Our team of people help our clients to make it simple.
If you have a medical emergency and you require immediate medical assistance, please contact our Assitance Provider as soon as possible on their 24 hours, 7 days a week helpline on +44 (0) 1892 772 575.
Welcome to our claims FAQ section, designed to provide you with quick and easy answers to your questions regarding claims for your International Private Medical Insurance policy with Optimum Global. Our aim is to simplify the claims process and provide you with the information you need to submit a claim quickly and efficiently. If you have any additional questions or require further assistance, please don't hesitate to contact our dedicated claims team, who are available 24/7 to assist you.
The processing time for a claim may vary depending on the provider, but Optimum Global aims to process claims within 7 working days.
You typically need to submit medical bills, receipts, and any other relevant documentation to support your claim.
If you require emergency medical treatment while abroad, you should contact your provider as soon as possible, who will provide you with the necessary assistance.
Yes, you can request a pre-authorization for medical treatment to ensure that it's covered by your IPMI policy.
Inpatient claims are usually paid directly to the hospital or medical facility in 99.9% of cases, which means that you won't need to worry about paying upfront and claiming reimbursement later.
If you require emergency medical treatment, you should contact your IPMI provider as soon as possible, who will provide you with the necessary assistance and advice on the claims process.
It depends on your IPMI policy, but most providers have a network of healthcare providers and facilities that you should use to ensure coverage and timely reimbursement of claims.
It's quick and easy to get an instant quote for Individuals or Families - simply use the quick quote form below.