We are committed to providing an excellent service including how we deal with complaints.
The Underwriters make every endeavour to provide an excellent level of service. If you wish to make a complaint concerning this policy, you should contact
In the first instance please contact Optimum Global in writing at:
Optimum Global Insurance Company Limited
Second floor, Block A, Lefebvre
St Peter Port
Guernsey
GY1 2JP
Tel: +44 (0) 207 917 6247
mail: complaints@optimumglobal.com
On the rare occasion that you are not satisfied with our decision in respect of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge –but you must do so within six months of the date of our final response letter. Please contact
Channel Islands Financial Ombudsman
PO Box 114
Jersey, Channel Islands
JE4 9QG
Tel: +44 1534 748 610
Email: enquiries@ci-fo.org
The complaints procedure is without prejudice to your right to take legal proceedings.
If the policyholder or insured person wishes to make a complaint it, he or she can do so at any time.
Optimum Global Insurance Company is committed to offering quality service. We resolve customers' concerns promptly, independently, and effectively.
Our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times. Once we are in receipt of your complaint we will deal with it promptly, effectively and in a positive manner.
We will acknowledge your complaint within three working days of receipt of the complaint.
We will investigate your complaint and endeavour to send a final response to you within four weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
We will endeavour to send a final response to you within eight weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
If more than eight weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR.
Tel: 0300 123 9 123 (0800 023 4567).
Email: complaint.info@financial-ombudsman.org.uk
+44 (0) 1444 473 405
Optimum Global Limited
4th Floor, 21 Perrymount Road
Haywards Heath
RH16 3TP
United Kingdom
© Optimum Global, 2022. All Rights Reserved.
Optimum Global Ltd is authorised and regulated by the Financial Conduct Authority for Insurance Mediation Activities. Optimum Global's firm reference number is 453654, you can check these details at https://register.fca.org.uk/ or by calling the Financial Conduct Authority on 0800 111 6768. Registered address: Optimum Global Limited, 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, UK. Optimum Global Limited is registered in England and Wales. Company Registration number 05347793.
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